Assessment of efficiency in public service - focused on Government 3.0 case in Korea

초록

This study aims to examine Gov. 3.0 (E-government) efficiency of 42 central administrative agencies in Republic of Korea and to identify the critical factors which can have an influence on the improvement of Gov. 3.0 efficiency. The methodology of this paper consists of data envelopment analysis (DEA) and second stage analysis of DEA for 42 central administrative agencies in Republic of Korea. The first stage is DEA to measure the bootstrapped efficiency of Gov. 3.0 for 42 agencies. In the second stage, regression analysis is conducted to identify factors that affect the efficiency of the Gov. 3.0 in central administrative agencies using efficiency measures as dependent variable. The result of this study shows that three factors, citizen-centric service integration, IT investment for system construction, and separate IT integration centre, are the most important factors affecting Gov. 3.0 efficiency. Especially, Separate IT integration centre is the factor affecting technical efficiency. Establishing separate IT integration centre (within an affiliated organisation) can amplify the ability to converting input to output. System construction is the factor that affects scale efficiency. It can be expected that constructing integrated and new IT system can efficiently manage inputs and outputs. Consequently, the empirical results of this study can serve as a guide for E-government to promote digital innovation and citizen-centric reform in the public sector.

키워드