Business process analysis using process mining in accommodation industry

초록

The development of information technology contributed to the advancement and growth of various industries and accordingly vast amounts of data are being generated by information systems. The generated data can be used to analyze materials of various industries. In this study, we propose a systematic approach for discovering and analyzing business process models using process mining in the small and medium accommodation industry. In the proposed approach, we can analyze event log data recorded by the existing information system, and consequently suggest a scheme for improving and complementing the existing operation system. Information systems of the small and medium accommodation industry in South Korea have been designed and developed by system developers or domain experts of the industry itself at the conceptual level. Considering the current situation where a new information system cannot be designed and developed with BPM (Business Process Management), this study can be recognized as an innovative attempt to apply the process mining technique to the small and medium accommodation industry. Managers in the industry can acquire not only implications on systematic improvement but also significant insights on marketing and operation plans. © 2015, ICIC International.

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