AX 준비도가 직원의 AI 활용과 업무성과 인식에 미치는 영향: 금융기관을 대상으로 한 실증분석

초록

This study analyzes how AI Transformation (AX) readiness influences employees’ AI use and perceived job performance in a Korean financial institution. By examining employees across affiliates, the research identifies structural relationships between AX readiness, AI usage, and performance. The model was validated to reveal the paths through which organizational readiness translates into individual results. Findings demonstrate that both leadership and technological readiness drive AI use, with infrastructure exhibiting a more dominant influence. AI usage serves as a vital mediator bridging organizational readiness and enhanced performance. Notably, the indirect impact on performance is more pronounced when driven by data and platform readiness. These results suggest that successful AX requires integrating robust technical investment with leadership-driven change management. By reconceptualizing AI readiness as a dual-structured "AX readiness," this study provides a theoretical framework for AI integration in large organizations.

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