Analysis of business process efficiency based on task assignments

초록

This paper purposes analyzing how task assignments influence on business process efficiency, and improving business process efficiency in Business Process Management (BPM) environments. For this purpose, task assignment is categorized into dynamic assignment and static assignment. Dynamic assignment binds a user to a task at process run-time, whereas static assignment assigns a task to a user at process build- time. So far, the influence of task assignment methods has not been studied. We, in this paper, analyze the business process efficiency using two different assigning rules, in terms of cycle time as an efficiency measure. The comparison result can provide a guideline for a company who wants to employ commercial BPM systems. © 2011 ISSN.

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