Factors affecting satisfaction of NCS based educational system

초록

The purpose of this study is to verify the relationship between quality factors, expected value and educational satisfaction of NCS education system for university students A total of 289 college students from Seoul and Gyeonggi provinces were selected for the study and a questionnaire survey was conducted from March to April 2017. The collected questionnaires were analyzed using SPSS 22.0 and AMOS 22.0 statistical programs and the following study results were derived. First, responsibility, contentability, assurance and usefulness have significant influence on perceived value, and reactivity and tangibility have no effect on quality factor of NCS education system. Second, responsibility, contentability, assurance and usefulness have a significant effect on educational satisfaction, and reactivity and tangibility have no effect on educational satisfaction. Finally, the perceived value of the NCS education system has a significant effect on educational satisfaction. Therefore, this study suggested implications for the satisfaction of the values and educational satisfaction of the students in terms of educational service quality provided by the NCS education system.

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