사회복지사의 역할모호성이 직무성과와 이직의도에 미치는 영향 : 정서고갈의 매개효과 및 역할정체성과 심리적의미감의 조절효과를 중심으로

초록

This study sought to find out the effect of social workers’ role ambiguity on job performance and turnover intention. Moreover we confirmed the mediating effect of emotional exhaustion in their relationships, the moderating effect of role identity and psychological meaningfulness. The survey was conducted on social workers working at the general social welfare center in Seoul and other the metropolitan areas in Korea, and used for an analysis of this study after receiving significant response from 160 questionnaires. The purpose of this study is to verify the significance of the following assumptions on the basis of prior study. First, role ambiguity affects job performance and turnover intention. Second, emotional exhaustion mediates a relationship between role ambiguity and job performance, and a relationship between role ambiguity and turnover intention. Third, role identity moderates a relationship between role ambiguity and emotional exhaustion. Finally, a psychological meaningfulness moderates a relationship between emotional exhaustion and job performance. Based on the above hypothesis, the results of this study shows that role ambiguity was found to have a negative effect on job performance and a positive impact on turnover intention. Moreover, we confirmed that emotional exhaustion mediates the relationship between role ambiguity and job performance and the relationship between role ambiguity and turnover intention. Furthermore, role identity moderates the impact of role ambiguity on emotional exhaustion. Finally, psychological meaningfulness does not moderate task performance but moderates the effect of emotional exhaustion on contextual performance. Based on the above results, the final conclusions present suggestions for implications, limitations and future the research.

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